법적 고지 사항

Legal Notice

Last updated: May 20, 2026

This Legal Notice governs your use of the Gentle Crystals website (www.gentlecrystals.com) and all associated services. By accessing or using this website, you agree to be bound by the terms set out below.

1. Business Identity & Jurisdiction

Gentle Crystals is a retail business registered and operating in Singapore, subject to the laws of the Republic of Singapore. All transactions conducted through this website are governed by Singapore law, including but not limited to:

  • Consumer Protection (Fair Trading) Act 2003
  • Personal Data Protection Act 2012
  • Electronic Transactions Act 2010
  • Computer Misuse Act 1993
  • Sale of Goods Act 1979

Any dispute arising from the use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Singapore.

2. Fraud Prevention & Payment Security

Gentle Crystals takes payment fraud extremely seriously. We have implemented robust fraud detection and prevention measures to protect both our business and our legitimate customers.

2.1 Identity Verification We reserve the right to request additional identity verification for any order at our sole discretion, including but not limited to:

  • Government-issued photo ID
  • Proof of billing address
  • Confirmation from the card-issuing bank

Orders that cannot be verified may be cancelled and refunded without further obligation on our part.

2.2 Credit Card Fraud The unauthorized use of credit or debit cards to make purchases on this website constitutes a criminal offence under Singapore's Penal Code and the Computer Misuse Act 1993. Gentle Crystals will:

  • Report all suspected fraudulent transactions to the relevant authorities, including the Singapore Police Force (SPF) and card-issuing financial institutions
  • Cooperate fully with law enforcement investigations
  • Pursue civil and criminal remedies to the fullest extent permitted by law
  • Blacklist fraudulent accounts and associated payment methods, IP addresses, and shipping addresses from future transactions

⚠️ Warning: Any individual found to have used stolen, cloned, or unauthorized payment credentials to purchase from Gentle Crystals will be reported to law enforcement immediately. We retain transaction records, IP logs, device fingerprints, and shipping information that may be used as evidence in criminal proceedings.

2.3 Chargeback Abuse Fraudulent chargebacks (also known as "friendly fraud") — where a customer disputes a legitimate transaction to obtain goods without payment — are taken equally seriously. In the event of a disputed chargeback, Gentle Crystals will:

  • Submit comprehensive transaction evidence to the payment processor, including order confirmation, delivery proof, communication records, and IP/device data
  • Reserve the right to pursue recovery of the disputed amount plus associated fees through legal channels
  • Report repeat offenders to relevant consumer protection and fraud prevention authorities

2.4 Order Monitoring All orders are screened by automated fraud detection systems. Orders flagged as high-risk may be held for manual review, delayed, or cancelled. Affected customers will be notified and offered a full refund if their order cannot be verified.

3. Intellectual Property Rights

All content on this website — including but not limited to product photography, descriptions, brand name, logo, graphic design, and written content — is the exclusive intellectual property of Gentle Crystals and is protected under:

  • Singapore Copyright Act 2021
  • Singapore Trade Marks Act 1998
  • International intellectual property conventions

Strictly prohibited without prior written consent:

  • Reproduction, copying, or redistribution of any website content
  • Use of our brand name, logo, or imagery for commercial purposes
  • Scraping or automated extraction of product data, pricing, or descriptions
  • Creating derivative works based on our content

Violations will be pursued through civil and criminal legal action. We actively monitor for intellectual property infringement and unauthorized use of our brand assets.

4. Limitation of Liability

To the maximum extent permitted by applicable Singapore law:

  • Gentle Crystals shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website or our products
  • Our total liability for any claim shall not exceed the purchase price of the specific product giving rise to the claim
  • We are not responsible for losses arising from unauthorized access to your account due to your failure to maintain account security

5. Accuracy of Information

While we make every effort to ensure the accuracy of product descriptions, pricing, and availability, Gentle Crystals reserves the right to:

  • Correct errors or inaccuracies at any time without prior notice
  • Cancel orders placed based on incorrect pricing due to system errors
  • Update product information to reflect changes in sourcing or specifications

6. Prohibited Use

You are strictly prohibited from using this website to:

  • Conduct any fraudulent, deceptive, or illegal activity
  • Attempt to circumvent our fraud detection or payment security systems
  • Use automated bots, scrapers, or scripts to access or extract data
  • Impersonate another person or entity
  • Engage in any activity that disrupts, damages, or impairs the website's functionality

Violations may result in immediate account termination, reporting to law enforcement, and civil or criminal legal action.

7. Governing Law & Enforcement

These terms are governed by the laws of Singapore. Gentle Crystals reserves the right to seek injunctive relief, damages, and any other remedies available under Singapore law and applicable international law for any breach of these terms.

We actively cooperate with:

  • Singapore Police Force (SPF)
  • Monetary Authority of Singapore (MAS)
  • International law enforcement agencies via Interpol and bilateral agreements
  • Card networks (Visa, Mastercard) fraud investigation units

8. Contact for Legal Matters

For legal inquiries, intellectual property concerns, or to report suspected fraud:

Gentle Crystals 📧 david670778@gmail.com 🌐 www.gentlecrystals.com 📍 Singapore

Gentle Crystals — Natural Crystal Products | Singapore | Legal Notice | Fraud Prevention | Intellectual Property Protection