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Privacy Policy
Last updated: May 20, 2026

Gentle Crystals ("we", "us", or "our") operates the website www.gentlecrystals.com and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our store or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect the following types of personal information:

Information you provide directly:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely via third-party payment providers)
Messages and inquiries sent to us
Information collected automatically:

IP address, browser type, device information
Pages visited, time spent on site, referring URLs
Cookie and tracking data (see Cookie Policy below)
Information from third parties:

Data from payment processors (e.g., PayPal, Stripe)
Data from social media platforms if you interact with our content
2. How We Use Your Information
We use your personal information to:

Process and fulfill your crystal product orders
Send order confirmations, shipping updates, and receipts
Respond to customer service inquiries
Send marketing emails (only with your consent; you may unsubscribe at any time)
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with applicable laws and regulations
We do not sell your personal information to third parties.

3. Sharing Your Information
We may share your information with trusted third parties only as necessary:

Third Party    Purpose
Shopify    E-commerce platform and store hosting
Payment processors    Secure payment handling
Shipping carriers    Order fulfillment and delivery
Email marketing tools    Promotional communications (with consent)
Analytics providers    Website performance and traffic analysis
All third-party service providers are contractually required to protect your data and use it only for the specified purpose.

4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising.

Types of cookies we use:

Essential cookies — required for the website to function
Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies — used to show relevant ads based on your browsing behavior
You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Your Privacy Rights
Depending on where you reside, you may have the following rights:

All customers:

Right to access the personal data we hold about you
Right to correct inaccurate information
Right to request deletion of your data
Right to withdraw consent for marketing communications
California residents (CCPA):

Right to know what personal information is collected and sold
Right to opt out of the sale or sharing of personal information
Right to non-discrimination for exercising your privacy rights
EEA / UK residents (GDPR):

Right to data portability
Right to object to or restrict processing
Right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at: david670778@gmail.com

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for a minimum of 5 years for accounting and legal compliance.

7. Data Security
We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted through our website
Secure, access-controlled storage of customer data
Regular security reviews of our systems and processes
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. International Data Transfers
Gentle Crystals is based in Singapore. If you are located outside Singapore, your information may be transferred to and processed in Singapore or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

9. Children's Privacy
Our website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us
For any privacy-related questions, requests, or concerns, please contact:

Gentle Crystals 📧 david670778@gmail.com 🌐 www.gentlecrystals.com 📍 Singapore

Gentle Crystals — Natural Crystal Products | Healing Crystals | Crystal Jewelry | Singapore